As a member of the NHBF and 365 Salon Education, we have been taking guidance and sharing best practise with these industry organisations to offer you a safe visit.
If you feel ill or have any Covid-19 symptoms such as high temperature leading up to your appointment, please call us to rearrange your appointment.
We will temporarily be closing our cloakroom. Please only bring essential items with you.
Please come alone to your appointment, unless you need special assistance. We need to limit the number of people in the salon, so please don't bring your little ones with you and if anyone is coming to meet you, please ask them to do so outside.
Please ensure you only attend if you have a confirmed appointment. To book, please call us on 020 8658 6446 or online when available,
We're working as hard possible to have all guests booked in as quickly but safely as possible.
Please don't arrive too early as we may need you to wait outside, but also please don't arrive late as we may not have time to complete your service.
As much as we've missed you, please keep any hugs or handshakes to virtual ones.
Please make payments by card only to avoid cash handling.
Please stay as far apart as possible from others while in the salon or waiting to enter.
Social Distancing is very difficult and at times impossible within our industry. We are limiting the number of guests in our salon at a time and will mange this from the entrance. There will also be no waiting area.
Each of our sections will have a touch-free hand santiser on it, so you and the stylist may keep your hands santised before, during and after the service.
We will frequently be disinfecting touch points such as door handles and our card machine.
Our team will wear gloves where practical, but this may not always be possible. You will also be welcome to wear gloves during your visit.
Our team have been provided with face shields and masks they will wear while coming into close contact with guests. We also ask guests to wear face masks during their visit. Don't worry - we'll provide these if you don't have your own. Please talk to your stylist if you have any concerns.
We will be disinfecting all tools, including hair dryers and heat stylers, using Barbicide or an equivalent virucide between services.
We'll be giving each guest a little kit containing gloves, a disposable mask & a mini hand sanitiser for your protection, plus a little something sweet...just because!
We've taken out a section between each guest, so you can be distanced from other guests. Think of it as Business Class seating, on the ground!
Our team will wash their hands at least between each service to avoid the spread to other guests or team members.
The government guidelines state that we should not permit any guests to eat or drink on the premises. The only exception is if you need water. We're sad not to serve you our lovely refreshments and look forward to when we may be allowed to again.
We have contact-free thermometers ready. Our team will be checked each morning and please don't be offended if we ask to check your temperature too. This will depend on latest situation.
Our towels and gowns will be washed at 60c to ensure any infection is killed. They will subsequently be hot tumble-dried. Doubly ensuring nothing will survive in them and you still get to have comfort in safety.
Please do not use our toilet during the current situation unless you really have to. If you do need to go, we're providing flushable toilet seat covers for your protection.
When washing your hands, we're providing paper towels for additional hygiene. These are towels made from recycled paper to minimise our impact on the environment at this time.
Our clippers don't escape our hygiene treatment. They will be sprayed using virucidal clippercide between each use.
Each of our team has undergone training & certification in the correct use of Barbicide to ensure it is used effectively and safely. Our salon will be following the manufacturers guidance to infection control.
As you will appreciate, all the steps we are taking to enhance your safety have come at a considerable cost. From obtaining PPE to additional sanitisation at a time when materials are also at a premium, we appreciate your support in contributing £3 per visit on your bill towards some of these costs.
Our team are working harder then ever to give you the service and hair you love. You are still welcome to show your appreciation using the usual envelopes for cash tips provided at reception. Please use your own pen to write their name on the envelope for safety.
If you've coloured your hair at home during lockdown, we'll need to see you for a consultation and skin test as required for a change in hair colour product. Please call to discuss and let us know asap as unfortunately we will not be able to colour your hair until we've done this.